Shipping & Returns Policy

Last updated: 15 June, 2024

Thank you for choosing FruJoy. This Shipping & Returns Policy explains how we handle deliveries, returns, and refunds to ensure a smooth shopping experience.

Shipping Policy

Delivery Locations

FruJoy currently delivers within:

• Kampala
• Selected surrounding areas

For bulk, corporate, or special orders, additional locations may be arranged upon request.

Delivery Timeframes

• Kampala: 1–3 business days
• Outside Kampala: 2–5 business days (where applicable)

Delivery times may vary due to weather, traffic, or unforeseen circumstances.

Shipping Fees

• Delivery fees are calculated based on location and order size
• Any applicable shipping costs will be communicated before order confirmation

Promotional free delivery offers may apply from time to time.

Order Processing

• Orders are processed once payment is confirmed
• Orders placed on weekends or public holidays are processed the next business day

Delivery Responsibility

• Once an order has been delivered and received, responsibility for the product transfers to the customer.
• Please ensure someone is available to receive the order at the provided delivery address.

Returns & Refunds Policy

Food Safety & Returns

Due to the nature of food products:

• Returns are accepted only for unopened, damaged, or incorrect items
• Opened or consumed products cannot be returned

Damaged or Incorrect Orders

If you receive:

• A damaged product
• An incorrect item

Please notify us within 24 hours of delivery with:

• Your order number
• Photos of the product
• A brief description of the issue

We will arrange a replacement or refund where applicable.

Eligibility for Returns

To be eligible for a return:

• The issue must be reported within the stated timeframe
• The product must be unused and unopened
• The original packaging must be intact

Refunds

Once your return request is approved:

• Refunds will be processed within 5–10 business days
• Refunds will be issued via the original payment method where possible

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We may offer exchanges for:

• Damaged items
• Incorrect items

Subject to product availability.

Bulk & Wholesale Orders

Bulk Orders

Bulk and wholesale orders:

• Are handled on a case-by-case basis
• May have different delivery timelines and return terms
• Are generally non-refundable, unless damaged or incorrect

Non-Returnable Items

The following items cannot be returned:

• Opened food products
• Clearance or promotional items (unless defective)
• Products damaged due to improper storage after delivery

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Master Cloud Africa
📍 Kira Town, Kampala, Uganda
📧 hello@frujoy.africa
📞 +256 784 288 751